How often does a certain segment interact with your business? What is their preferred payment method? Knowing these details will help you refine your offerings and predict future growth.
#BEST CUSTOMER MANAGEMENT SOFTWARE SOFTWARE#
With this raw data, you can use the software to identify customer segments and build detailed profiles. Capturing their purchase history, product usage, feedback surveys, and more, customer success platforms provides a 360-degree view of every single customer. Consolidates all customer dataĪ main benefit of this software is to have all your data in one place. While the best software is different for every business, here are some key features to keep in mind as you look for customer success software: 1. What are the key features of customer success software?Ĭustomer success software comes with a wide range of functionality, from creating customer profiles to predicting future growth.